Front Desk Service Representative

Front Desk Service Representative

Job Category: Union, CUPE 116 – Salaried

Department: Front Desk Service Representatives | Residence Life | Student Housing and Community Services

Compensation Range: $4,534.00 – $4,958.00 CAD monthly

Posting End Date: June 18, 2026

Work Schedule: 4 days per week (approximately 75 hours bi‑weekly). Rotating shift blocks – mornings, afternoons and overnights.

• Serve as the first point of contact for residents, visitors, and guests, responding to inquiries or redirecting as appropriate.
• Maintain and update the Student Housing database, including check‑ins, check‑outs, transfers, paperwork, and administration of access.
• Act as the primary liaison in residence emergencies (medical, mental health, fire, theft, facilities, behavioural incidents, intruders, etc.) and determine appropriate actions.
• Administer key sign‑out and inventory, ensuring accurate counts and handling lock changes.
• Deliver mail and parcels, resolving any delivery issues.
• Coordinate front desk communication and incident documentation: manage emails, phone calls, and shift activity reports.
• Assist in orienting new Front Desk Service Representatives through job shadowing.
• Monitor residence property and grounds for hazards, unusual problems, damage, or potential security breaches, reporting to authorities as needed.
• Enter and follow up on maintenance requests via the online work order system.
• Administer parking services, including payment, pass issuance, and enforcement of parking regulations.
• Perform shift call‑outs for on‑call shifts and communicate unplanned absences.
• Administer equipment loans (e.g., sports or cleaning equipment) and track usage.
• Work safely in accordance with WorkSafeBC, University, and departmental policies.
• Carry out any other related duties as necessary.

Willingness to respect diverse perspectives, including those in conflict with one’s own. Demonstrates a commitment to enhancing awareness, knowledge, and skills related to equity, diversity, and inclusion.

High school graduation. Minimum: one year post‑secondary education, three years of experience in the hotel/hospitality industry or customer service, or an equivalent combination of education and experience.

• Excellent oral and written communication, interpersonal, and organizational skills; calm, courteous, and patient customer service.
• Proficiency in Word, Excel, Outlook, and ability to learn proprietary departmental software.
• Responsive to urgent issues and complex situations, with strong assessment, flexibility, and organizational abilities.
• Ability to operate office equipment, prioritize work, meet deadlines, and maintain accuracy with great attention to detail.
• Ability to work independently and within a team, problem‑solve, exercise resourcefulness and initiative, and keep sensitive matters confidential.
• Sound judgment, tact, and discretion in all interactions.
• Physical ability to lift and transport parcels up to 30pounds.
• Criminal record check satisfactory.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at wo