Retention Specialist at Jobber

Drive customer success as a Retention Specialist port clients in overcoming challenges, preventing churn, and maximizing their value through tailored solutions.

In this key role within Jobber's Customer Success team, you'll play a vital part in preserving recurring revenue. Your focus will include engaging at-risk customers, understanding their concerns, and delivering consultative support to enhance their experience. By collaborating with cross-functional teams, you’ll share insights to continually improve customer interactions.

Key Responsibilities:

• Engage customers at risk of subscription cancellation

• Conduct proactive outreach to prevent churn

• Facilitate sessions to reveal Jobber’s full potential

• Identify churn causes using a consultative method

• Protect recurring revenue through strategic guidance

Requirements:

• Experience in high-volume customer engagement

• Strong consultative communication skills

• Proven problem-solving ability to find root causes

• Adaptability to changing processes and tools

• Results-focused mindset for customer outcomes

Make a meaningful impact on customer retention and business success at Jobber.
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