Overnight Bilingual Customer Service Representative​/Monitoring Agent

Job Summary

The Bilingual Customer Service Representative/Monitoring Agent plays a critical role in ensuring the smooth operation of parking facilities by handling inbound calls, resolving invoice disputes, and providing monitoring support. This role requires strong communication skills in both English and French
, attention to detail, and the ability to work efficiently in a fast‑paced environment. As part of a 24/7 operation
, the position involves working various shifts, including weekends, evenings and overnights.

90 Floral Parkway, North York, ON

Full-time

$21 - $24 hourly

• Call Handling:
  Log all incoming calls into the Customer Service Systems and determine the appropriate action.
• Machine Malfunctions:
  Transfer reports of machine malfunctions to the Service Department.
• Customer Inquiries:
  Assist customers with inquiries regarding parking, permits, payments, and disputes.
• Facility Monitoring & Operational Support: track Company Vehicles, On‑site Equipment Health and oversee on‑site parking operations.
• Customer Assistance:
  Provide real‑time support to parkers at various locations, including access control and pay‑on‑foot/pay‑and‑display machines.
• Incident Response:
  Prepare service calls in response to alarms detected on parking machines.
• Cash Level Monitoring:
  Track and report cash levels of parking stations to prevent service disruptions.
• Technical Support:
  Respond to real‑time customer issues and escalate cases to Service/IT technicians when necessary.
• Call Documentation:
  Maintain accurate call logs and records for tracking and reporting purposes.
• Transaction Verification:
  Investigate over payment/overcharge inquiries by collecting machine numbers and transaction times.
• Service Coordination:
  Direct machine malfunction calls to the Service Department.

• Detail‑oriented, organizational skills with ability to multitask.
• Confidentiality:
  Handle sensitive customer and company information with discretion.
• Problem‑Solving:
  Think quickly and take appropriate action.
• Technical Proficiency:
  Competency in Microsoft Office.
• Artificial Intelligence Proficiency:
  Understanding AI‑driven customer service tools (Chatbot, automated call handling), ability to interpret AI‑generated insights for operational movements.
• Computer and keyboarding skills, including a minimum typing speed of 30 words per minute.
• Minimum 2 years of customer service experience, preferably in a technical or support‑driven environment.

• Motivated & Results‑Driven:
  Takes initiative and works efficiently.
• Team Player:
  Works collaboratively to achieve team and company goals.
• Adaptable:
  Thrives in a fast‑paced, high‑volume work environment.

Office setting, with occasional site visits as needed.

Full‑time position with shift work, including evenings, overnights, weekends, and holidays (11:30pm - 7:30am; 2 weeknights off, will be scheduled on weekend nights).

Precise Park Link is an equal opportunity employer committed to inclusive, barrier‑free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.