Customer Experience Attendant in Gastown

Elevate guest satisfaction as a Customer Experience Attendant at Lees Donuts in Gastown. Provide exceptional service and maintain high hospitality standards for an enjoyable visitor experience.

This role is focused on creating a welcoming environment for all guests at Lees Donuts. You will oversee entry and exit procedures, handle minor inquiries, and ensure overall guest safety. Your calm demeanor and strong communication skills are crucial in promoting a positive atmosphere during busy times and events.

Key Responsibilities:

• Maintain presence at store entrance for guest interactions

• Observe and report any safety concerns to management

• Use de-escalation techniques for tense situations

• Provide guidance and assistance for minor customer inquiries

• Perform light cleaning of entry and exterior areas

Requirements:

• Calm and professional demeanor with strong situational awareness

• Ability to stand and walk for extended periods

• Strong communication and interpersonal skills

• Willingness to complete First Aid / CPR certification

• Previous experience in customer service is a plus

Be a vital part of our team, delivering outstanding experiences for visitors at Lees Donuts.
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