Tour Guide

Description
Position:
Tour Guide

Department:
Event Services

Reports to:

Manager, Fan Experience

Here at Rogers Arena, we are excited to create memorable moments for our fans and we are now inviting enthusiastic, passionate individuals to join our team and be part of the excitement. We can’t wait to meet you!

POSITION SUMMARY:

Tour guides are responsible for conducting public and group tour of Rogers Arena. This includes greeting and engaging guests, assisting with taking walk-in bookings and working closely with the Retail team. This is a part-time, hourly position. A typical shift includes:

Conducting public and group tours of Rogers Arena

Greeting and engaging guests

Preparing and organizing for scheduled group tours

Assisting with taking payment

Addressing and resolving guest concerns in the moment

Assisting with data entry, tour bookings, and following up with clients as required

Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Previous experience in the customer service industry; experience as a tour guide is an asset

Availability to work a variety of shifts including evenings, weekends, and holidays, to meet the needs of the business (with tours routinely conducted Wednesday through Sunday between 10am and 4:30pm)

Excellent interpersonal skills and problem solving skills with a positive, friendly demeanour

Strong English language verbal and written communication skills

Comfortable speaking engagingly, clearly, and audibly to large groups of people

Excellent time management and organizational skills

Comfortable standing and walking for extended periods of time

Ability to work effectively with minimal supervision

Knowledge of and/or interest in sports and entertainment events

Non-Canadian residents must hold a valid work permit expiring no earlier than May 2025

Extensive knowledge about Vancouver and local area is an asset

Successful completion of customer service training is an asset (i.e., hospitality or tourism)

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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