Job Description & How to Apply Below
Make a difference for customers as a Retention Specialist p clients overcome hurdles, rediscover value, and enhance their businesses with tailored solutions.
In this crucial role on Jobbers Customer Success team, you will protect recurring revenue while guiding customers through challenges that may lead to cancellation. By engaging in consultative conversations, youll explore the underlying reasons for disengagement and connect clients with solutions that bolster their experience. Collaborate with cross-functional teams to share insights and continuously improve customer interactions.
Key Responsibilities Engage customers at risk of subscription cancellation
Conduct proactive outbound calls to prevent churn
Facilitate sessions to unlock Jobber’s full value
Use a consultative approach to uncover churn causes
Protect and retain recurring revenue through strategic guidance
Requirements Experience in high-volume customer engagement
Robust consultative communication skills
Problem-solving ability to identify root causes
Adaptability to evolving processes and tools
Results-driven mindset with a focus on customer outcomes
Enhance customer success and deliver solutions that matter with Jobber as a Retention Specialist.
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