Customer Service Specialist at Dal-Tile

Elevate your career as a Customer Service Specialist with Dal-Tile, providing essential support to walk-in customers and handling inquiries across diverse channels. Join a team committed to outstanding service and efficient order processing.

The Customer Service Representative role at Dal-Tile requires a proactive individual ready to manage customer interactions effectively in a call center environment. Ideal for those with 3+ years in customer service, your tasks will include processing sales orders, responding to inquiries, and ensuring positive relationships. You'll engage with various teams to resolve issues from order entry to delivery, supporting both customer needs and company goals.

Key Responsibilities:

• Manage customer accounts, including order entry and inquiries

• Handle high volume inbound calls efficiently

• Key in orders and process necessary reports

• Collaborate with internal teams for issue resolution

• Participate in special projects as needed

Requirements:

• High School Diploma or GED required

• 3+ years of call center/customer service experience

• Preferred background in account management

• Textile industry knowledge adds value

• Strong oral and written communication skills

Bring your customer management expertise and join Dal-Tile's dedicated team!
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