Customer Success Manager for Social Media

Shape the future of high-value client relationships as a Senior Customer Success Manager erage your expertise in social media to drive customer successful outcomes.

In this role, you will oversee a portfolio of Fortune 1000 businesses, ensuring they optimize their use of Hootsuite’s products for social media engagement. Your experience in customer success will be vital for guiding customers through their unique social journeys and enhancing adoption strategies. Your proactive approach will help clients reach their objectives while promoting advocacy for Hootsuite’s solutions.

Key Responsibilities:

• Lead relationship management for high-value customers

• Maintain best-in-class experiences through regular interactions

• Drive customer engagement and onboarding initiatives

• Assess account health and strategize for improvement

• Collaborate with teams to influence product development

Requirements:

• 5-8 years of account management experience

• Knowledgeable in social media marketing

• Skilled in technology and customer engagement

• A commitment to achieving measurable results

• Strong collaboration and prioritization skills

Enhance customer satisfaction and success through innovative solutions at Hootsuite.
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