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Job Description & How to Apply Below
In this mid-level position, you'll manage key customer success functions, focusing on clinics utilizing our patient engagement platform.
Your role will include conducting satisfaction reviews, identifying upsell opportunities, and collaborating on customer onboarding. Drive value and enhance operational systems that fuel renewals, while developing advocates for our services.
Key Responsibilities:
• Oversee customer satisfaction review operations
• Promote clinic features through strategic demonstrations
• Foster customer advocacy for referrals and case studies
• Manage renewals by addressing risk signals proactively
• Collaborate during onboarding for successful feature implementations
Requirements:
• Minimum 3 years in a SaaS Customer Success environment
• Skilled in upselling and managing customer relationships
• Comfortable with data-driven presentations
• Familiarity with Salesforce and Zendesk required
• Ideal candidates possess experience in healthcare
Utilize your customer success skills to create lasting impacts at Intiveo, making a difference in patient engagement.
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