Ecommerce Customer Experience Specialist

Ecommerce Customer Experience Specialist
Our client is a growing Canadian ecommerce luxury brand in the home décor and furnishings industry, known for delivering exceptional products and customer experiences. This is an exciting opportunity to join a collaborative team where your contributions will have a direct impact on customer satisfaction, brand loyalty, and the overall online shopping experience.

PERKS AND BENEFITS

Competitive compensation $55,000 - $63,000

Comprehensive health and dental benefits

Supportive and collaborative team environment

Opportunity to work with a growing ecommerce brand

Career growth and professional development opportunities

Employee discounts on premium home décor products

Work with a company that values creativity, innovation, and customer experience

WHAT YOU WILL BE DOING

Deliver exceptional customer service through email, live chat, social media, and phone interactions

Become a product expert and confidently assist customers with product selection, promotions, shipping information, and order inquiries

Monitor online orders, proactively communicate updates, and coordinate solutions for any delays or issues

Resolve customer concerns related to orders, deliveries, product questions, returns, exchanges, refunds, and warranty claims

Collaborate closely with warehouse, logistics, and internal teams to ensure a seamless customer experience

Identify recurring customer concerns and provide feedback to improve processes and service delivery

Document customer interactions, technical issues, compliments, and complaints accurately

Take a proactive approach to understanding customer needs and creating positive, memorable experiences

WHAT YOU BRING TO THE TABLE

Bring 2 or more years of experience in customer service, customer experience, ecommerce support, or a similar customer-facing role

Use your strong written and verbal communication skills to build trust and create positive customer interactions

Leverage your problem-solving abilities to confidently navigate customer concerns and find effective solutions

Thrive in a fast-paced environment while maintaining a calm, professional, and customer-focused approach

Demonstrate exceptional organization and attention to detail when managing multiple inquiries and priorities

Quickly learn and adapt to new technologies, including Shopify, Google Workspace, and customer service platforms

Enjoy collaborating with cross-functional teams to create outstanding customer experiences

A passion for home décor, interior design, or lifestyle products would be considered an asset

Experience working with warehouse, fulfillment, or logistics teams is an added bonus

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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