Event Support Administrator

Weekend Customer Service Administrator (temporary)

Location: Marriott Pinnacle, Vancouver, BC

Duration: Temporary / Project-Based

Schedule: Saturdays & Sundays, 8:30 AM - 5:30 PM (must be available both days)

Pay Rate: $25/hour + vacation pay (paid weekly)

Vacancy Status: This posting is for an existing vacancy.

We are seeking reliable, detail-oriented individuals to support a high-profile event project at the Fairmont Royal York. This role is ideal for candidates who thrive in fast-paced, customer-facing environments and can maintain professionalism under pressure while ensuring a high level of discretion and detail is followed. You will play a key role in managing VIP guest interactions, verifying credentials, and ensuring a smooth and secure pass distribution process.

• Provide front-facing customer service support to guests, including VIP clientele
• Verify credentials and authorization for pass pick-up
• Review and confirm customer orders, booking details, and pick-up dates
• Maintain accurate records and documentation
• Collaborate with team members to ensure efficient operations
• Professionally handle inquiries and resolve issues as they arise
• Enforce access policies, including turning individuals away if proper credentials are not presented

• Strong customer service and administrative skills
• High level of attention to detail and accuracy
• Ability to remain calm, composed, and professional under pressure
• Confident in enforcing policies and managing sensitive situations
• Mature work ethic with a dependable and team-oriented approach
• Comfortable using your own laptop for order lookups and verification tasks
• Excellent communication and interpersonal skills
• Previous experience in hospitality, events, or VIP guest services is an asset

• Dress Code: Business casual
• Environment: Team-based, fast-paced but able to keep poised and attentive during lulls
• Tools: Must bring your own laptop for daily use

• Seamless guest experience with professional, polished interactions
• Accurate and efficient verification of all credentials and orders
• Strong teamwork and adaptability in a dynamic environment

If you're highly organized, thrive in a client-facing role, and bring a calm, solutions-focused mindset—we'd love to have you on the team for this exciting, important project!