Customer Care Representative - Bilingual

Join the Stevens team as a Bilingual Customer Care Representative. Enhance customer satisfaction through your language skills and commitment to service excellence.
This position is designed for individuals who thrive in a collaborative environment. As a Bilingual Customer Care Representative, you will address a variety of customer inquiries via phone, email, and other channels. Your ability to communicate in both English and French is essential in providing a seamless experience, problem-solving issues, and guiding product selections.

Key Responsibilities:

• Deliver professional support to customers across multiple channels

• Manage inquiries regarding products, orders, and pricing

• Resolve standard customer issues promptly

• Document customer interactions accurately

• Work with internal teams to improve service efficiency
Requirements:

• Bilingual in French and English is an asset

• Two years of customer service experience required

• Familiarity with inventory controls

• Knowledge of Microsoft Office Suite

• Strong multitasking and communication skills
Help shape the future of customer care at Stevens with your bilingual capabilities.
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