Customer Experience Specialist in Ecommerce

Join a thriving Canadian luxury brand as a Customer Experience Specialist focused on ecommerce. Elevate online shopping by delivering top-notch customer support and solutions.

This role requires you to possess at least 2 years of experience in ecommerce or customer service. You will assist customers via various channels while collaborating with internal teams to enhance service delivery and resolve challenges efficiently.

Key Responsibilities:

• Engage with customers through live chat and social media

• Guide customers in product selection and purchase inquiries

• Communicate proactively about order delays or issues

• Address concerns regarding returns, exchanges, and refunds

• Maintain accurate records of customer feedback and inquiries

Requirements:

• 2+ years in customer-facing roles within ecommerce

• Excellent communication skills essential for customer trust

• Strong organizational skills when managing inquiries

• Capacity to thrive in a fast-paced environment

• Familiarity with Shopify and logistics teams is advantageous

Drive exceptional customer experiences and contribute to brand loyalty through your dedicated service.
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