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Customer Experience Specialist in Ecommerce
Job in
Vancouver, BC, Canada
Listed on 2026-06-20
Listing for:
TPD® Workforce Solutions
Full Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep, Customer Success Mgr./ CSM, Retail Associate/ Customer Service
Job Description & How to Apply Below
This role requires you to possess at least 2 years of experience in ecommerce or customer service. You will assist customers via various channels while collaborating with internal teams to enhance service delivery and resolve challenges efficiently.
Key Responsibilities:
• Engage with customers through live chat and social media
• Guide customers in product selection and purchase inquiries
• Communicate proactively about order delays or issues
• Address concerns regarding returns, exchanges, and refunds
• Maintain accurate records of customer feedback and inquiries
Requirements:
• 2+ years in customer-facing roles within ecommerce
• Excellent communication skills essential for customer trust
• Strong organizational skills when managing inquiries
• Capacity to thrive in a fast-paced environment
• Familiarity with Shopify and logistics teams is advantageous
Drive exceptional customer experiences and contribute to brand loyalty through your dedicated service.
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