Customer Success Enablement Specialist at Clio

Elevate client experiences as a Customer Success Enablement Specialist with Clio in Toronto, Vancouver, or Calgary. Drive revenue growth by crafting impactful training programs for customer-facing teams.

Clio, a leader in legal AI technology, seeks a Customer Success Enablement Specialist for their Revenue Enablement team. You will lead customer success programs covering onboarding, expansion, and retention, ensuring lasting client engagement. Utilize data-driven insights to refine strategies and enhance the role of Customer Success Managers.

Key Responsibilities:

• Develop and implement success enablement programs for client lifecycle

• Convert launch playbooks into tailored communication for Customer Success Managers

• Design certification content with real-world scenarios

• Conduct weekly Gong reviews for coaching themes and gaps

• Report monthly on customer success enablement health

Requirements:

• Minimum 2 years in customer success or enablement role

• Experience in training customer-facing teams

• Familiarity with onboarding and retention strategies

• Strong skills in facilitation and presentation

• Proficiency with analytics tools and Salesforce

Bring your expertise in client success and program improvement to Clio as you enhance customer growth.
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