Customer Experience Associate

Work Location

Vancouver, British Columbia, Canada

15 hours per week

Personal & Commercial Banking

$22.50 - $28.33 CAD per hour

A Customer Experience Associate who delivers accurate financial transactions and exceptional customer service, promoting TD products and solutions where appropriate.

• Process financial transactions such as deposits, withdrawals, and bill payments according to TD operating procedures, regulations, and the Code of Conduct.
• Understand and determine customer needs to recommend suitable banking solutions while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard issues as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and timely.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Contribute to a positive, diverse, and equitable work environment by supporting team effectiveness and engaging in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed about routine activity status.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to enhance operational excellence.

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills for a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• A go‑getter who exercises initiative, is accurate, and detail‑oriented while handling multiple tasks and changing priorities.
• A dynamic communicator with established customer experience skills, able to connect verbally and in writing with a variety of people calmly, courteously, and effectively.

Sans Objet