Customer Service Representative

Job Overview

Location:

Vancouver, BC, CAN.
Type:
Full Time, Hourly ($23.50 per hour).
Benefits:
Overtime, Sick pay, Vacation pay, Fuel Bonus, Medical Coverage, Vision, Dental.

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers, including making reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customers' service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain a neat work area at all times, including front desk, lobby, and all FBO amenities.

• Customer focus – outgoing and extroverted.
• Effective communication with customers and employees in person, on phone, and through radio communications.
• Strong computer skills, including Microsoft Office and point-of-sale programs.
• Basic mathematical knowledge.
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (require clean driving record).
• Bi-lingual preferred.

This position reports to the Customer Service Supervisors.

Professional environment, may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

• Must be able to lift 25 pounds.
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers.
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.

Non-exempt. This position includes shift work which requires working evenings, weekends, and scheduled company holidays.

No travel is expected for this position.

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Entry level position.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug-free employer includes pre-employment and random screening.

Million Air is an Equal Prospect/Affirmative Action Employer/Protected Veteran/Disabled.