Customer Success Manager

Overview

Shape client relationships and success at Intiveo in Vancouver, BC as a Customer Success Manager. Focus on retention strategies and driving usage of the platform through hybrid collaboration. This position emphasizes expertise in managing the Customer Success framework and enhancing clinic experiences within the Intiveo platform. You will oversee the Value Exchange Model, conduct customer satisfaction assessments, and proactively engage clinics to drive results.

Expand your impact by leveraging customer insights for upsells and renewals. Drive clinic success and innovation at Intiveo as part of a team-oriented effort.

• Implement and monitor the Value Exchange Model effectively
• Conduct detailed account reviews to assess performance
• Lead Customer Satisfaction Reviews for continuous improvement
• Advocate for clients through effective upsell strategies
• Manage renewals, ensuring smooth transitions and communication

• Over 3 years' experience in SaaS Customer Success
• Demonstrated skills in managing adoption playbooks
• Strong presentation abilities with business metrics
• Upselling experience within an established client base
• Familiarity with healthcare tools and platforms is advantageous