Customer Service Agent

Job Description

Posted Monday, June 15, 2026 at 10:00 AM

Join our team!

PACIFIC COASTAL AIRLINES is looking for a Permanent Full time Customer Service Agent based out of the South Terminal building at the Vancouver International Airport in Richmond. We are seeking a candidate who is looking to enjoy a family‑oriented, dynamic and rewarding work environment. We are excited to welcome a safety‑oriented and customer‑service minded individual to continue their career with our company.

PACIFIC COASTAL AIRLINES is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on‑time departure
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress‑free and friendly passenger experience
• Deliver service standards in accordance with PACIFIC COASTAL AIRLINES philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

• Experience in a customer‑facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time‑sensitive, ever‑changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent PACIFIC COASTAL AIRLINES in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Company Culture:
We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, accidental death and dismemberment, short‑term disability, long‑term disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, as well as various airlines. Additionally, employees are eligible for discounts with hotels and restaurants within the communities and plenty of discounted cargo shipping within the Pacific Coastal Airlines network.

We have employee recognition and reward programs, milestone service recognition, and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal‑opportunity employer. We are committed to a policy of non‑discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

YVR Airport South, 4440 Cowley Crescent, Richmond, British Columbia, Canada