Customer Support Specialist PLMS

Position: Customer Support Specialist at Acorn PLMS
Elevate your career with Acorn PLMS as a Customer Support Specialist in Vancouver, Canada. Navigate complex support issues, provide guidance, and enhance customer experiences daily.

In this in-office role, you will partner closely with customers to resolve their inquiries efficiently and empathetically. Your main focus will be on managing customer support tickets, understanding Acorn's platform, and actively contributing to continuous improvements in service delivery. You will leverage AI tools to enhance documentation and streamline support operations.

Key Responsibilities:

• Manage and resolve customer support tickets independently

• Assess, prioritize, and document tickets accurately in Hub Spot

• Investigate and diagnose complex platform issues

• Lead empathetic communication during customer interactions

• Collaborate with internal teams for effective outcomes

Requirements:

• 1-4 years in customer support or SaaS environments

• Experience resolving customer issues independently

• Familiarity with relational database concepts

• Strong diagnostic problem-solving skills

• Exceptional verbal and written communication abilities

Utilize your skills in customer support and technology to enhance client satisfaction at Acorn PLMS.
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