Sage Hybrid Customer Success Consultant

Join Sage as a Customer Success Consultant, where you’ll create lasting relationships and drive customer loyalty in a hybrid work environment. Focus on retention and satisfaction for Small Business and Accountant segments while guiding clients in product use.

As a high-energy Customer Success Consultant, you’ll work closely with customers, ensuring smooth onboarding and full utilization of services provided. This role requires a consultative approach and strong engagement to help customers achieve their business goals. Effective communication and experience in customer service or success are key components of this position.

Key Responsibilities:

• Act as a strategic advisor for customer business solutions

• Guide customers through personalized onboarding experiences

• Develop and execute Customer Success and Adoption Plans

• Collaborate with cross-functional teams to enhance experiences

• Advocate customer needs through actionable feedback

Requirements:

• At least 2+ years in customer success or a related role

• Proven experience with small/mid-market clients

• Excellent communication skills, both written and verbal

• Bilingual English/French ability is a strong plus

• Successful track record in meeting KPIs and customer service standards

Drive customer success and satisfaction with Sage, maximizing their product utilization and loyalty.
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