Customer Success Manager

Position: Customer Success Manager at Fresha
Drive partner success and retention as a Customer Success Manager at Fresha, the leader in the beauty and wellness industry. Engage with a high-volume onboarding funnel in a collaborative environment.

Fresha is on the lookout for a Customer Success Manager to enhance the partner lifecycle experience. This role involves managing onboarding and long-term relationships with a focus on SaaS adoption and value delivery. The ideal candidate enjoys working in fast-paced settings and has a passion for helping partners grow their businesses.

Key Responsibilities:

• Own the entire onboarding lifecycle and partner project plans

• Manage 40-50 account onboarding monthly with swift timelines

• Build premium customer profiles on Fresha's ecosystem

• Ensure accurate data entry and coordinate with off-shore teams

• Foster long-term relationships through regular business reviews

Requirements:

• 2+ years in Customer Success or Account Management

• Project management experience or certification preferred

• Professional proficiency in French is a strong asset

• Strong organizational and communication skills

• Experience in the beauty and wellness sector is a plus

Bring your customer success expertise and organizational skills to make a significant impact at Fresha.
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