Customer Success Manager
Job in
Vancouver, BC, Canada
Listed on 2026-06-26
Listing for:
Fresha
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, Account Manager
Job Description & How to Apply Below
Drive partner success and retention as a Customer Success Manager at Fresha, the leader in the beauty and wellness industry. Engage with a high-volume onboarding funnel in a collaborative environment.
Fresha is on the lookout for a Customer Success Manager to enhance the partner lifecycle experience. This role involves managing onboarding and long-term relationships with a focus on SaaS adoption and value delivery. The ideal candidate enjoys working in fast-paced settings and has a passion for helping partners grow their businesses.
Key Responsibilities:
• Own the entire onboarding lifecycle and partner project plans
• Manage 40-50 account onboarding monthly with swift timelines
• Build premium customer profiles on Fresha's ecosystem
• Ensure accurate data entry and coordinate with off-shore teams
• Foster long-term relationships through regular business reviews
Requirements:
• 2+ years in Customer Success or Account Management
• Project management experience or certification preferred
• Professional proficiency in French is a strong asset
• Strong organizational and communication skills
• Experience in the beauty and wellness sector is a plus
Bring your customer success expertise and organizational skills to make a significant impact at Fresha.
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