Customer Support Specialist

Position: Clio Customer Support Specialist Role
Elevate your career at Clio with a Customer Support Specialist position in Burnaby, focusing on exceptional client interactions. Leverage your communication skills to assist legal professionals and their clients.

This role is perfect for those starting their careers or looking to transition into tech. Clio's Customer Support Team cultivates talent by providing product training and opportunities for personal and professional growth. You will play a pivotal role in user satisfaction, delivering support via phone, chat, and email in a hybrid work model.

Key Responsibilities:

• Address inbound support requests through multiple channels

• Diagnose and resolve technical product issues

• Serve as an advisor, helping customers utilize Clio efficiently

• Connect customers with relevant product teams

• Gather and communicate customer feedback to improve products

Requirements:

• Degree or diploma in relevant fields

• Excellent verbal and writing communication skills

• Interest in technology's role in solving problems

• Ability to thrive in a growth-minded environment

• Skills in multitasking and problem-solving

Shape your future with Clio, enhancing the legal experience for clients through exceptional support.
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