Manager of Customer Support

Position: Manager of Customer Support at Jobber
Elevate customer experiences as the Manager of Customer Support n a hybrid team dedicated to helping small businesses succeed while working from Edmonton, Toronto, or remotely.

As the Manager of Product Support, your role is vital in steering a high-performing support team. You'll focus on performance management and the development of coaching strategies that directly impact customer interactions. By emphasizing a culture centered around feedback and empathy, you will ensure your team thrives while responding to over 30,000 monthly engagements.

Key Responsibilities:

• Oversee a support team of 10-12 individuals and drive results

• Coach based on data-driven insights and recurring patterns

• Navigate escalated customer concerns with effective solutions

• Design and refine performance frameworks in a growing environment

• Collaborate with various departments for cohesive customer support

Requirements:

• High-volume customer support management experience

• Well-developed coaching and leadership methodologies

• Proven ability to drive substantial impact and efficiency

• Outstanding communication skills with peers and customers

• Deep commitment to enhancing small business success

Be the voice of Jobber in customer support, connecting teams and enhancing service quality.
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