Service Technician

Job in Vancouver, BC, Canada

Listing for: Dormont Manufacturing Co

Full Time position
Listed on 2026-07-06

Job specializations:

Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 59000 - 75000 CAD Yearly CAD 59000.00 75000.00 YEAR

Your Responsibilities

Provide positive consumer interaction at the highest level

The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)

Provide feedback to the RSM and potentially inform fellow Service Technicians on…

Findings after attending site to resolve appliance challenges

Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective

Maintain relationships with 3rdParties

Support as required from a technical perspective

Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges

Be available on short notice during the business day to support as required

Have a strong technical understanding of computers in order to navigate all of Miele’s systems

TSD, ETD, Mobile Client, etc.

High Level of efficiency and effectiveness in required processes.

Support the regional business as required when the RSM is absent
Existing service job capacity/volume may change or vary based on Region and overall demand service
Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.

What we are looking for

Experience in customer service/administrative capacities
Minimum of 2 years of service experience or appliance serve and repair
Strong command of and effective communication and escalation resolution
Ability to make decisions that are in the best interest of the brand and the consumer experience
Troubleshooting and communication skills with peers

The salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

$59,000-$75,000

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