Guest Services Supervisor at Arc’teryx

Lead a dynamic Guest Services team at Arc’teryx in Vancouver, British Columbia. As a Guest Services Supervisor, foster exceptional guest experiences through effective coaching and process implementation.

This temporary role requires strong leadership to guide 8-15 Guest Services Representatives, enhancing product knowledge and service excellence. You will collaborate closely with fellow supervisors, ensure operational efficiency, and cultivate a performance-driven culture. Your strategic mindset will help navigate challenges and implement valuable improvements across the team.

Key Responsibilities:

• Lead and coach representatives for high performance

• Connect with team members during weekly check-ins

• Oversee daily operations and performance metrics

• Collaborate with supervisors for consistency

• Resolve escalated issues and system errors

Requirements:

• 2+ years experience in team leadership

• 3+ years in a contact center environment

• Bilingual in French and English

• Proficient in Microsoft Office, especially Excel

• Knowledge of Arc’teryx products and outdoor gear

Elevate guest services and team performance through your leadership at Arc’teryx.
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