Bilingual Customer Service Specialist at Mabe

Enhance customer satisfaction as a Bilingual Customer Service Specialist at Mabe in Moncton. Handle inquiries about warranties and service requests while utilizing your bilingual skills in French and English.

In this role at Mabe, you will be responsible for managing inbound customer calls efficiently. Your focus will be on providing accurate information regarding appliance warranties and booking service appointments. Candidates should showcase strong customer service and teamwork abilities while navigating multiple software applications.

Key Responsibilities:

• Manage inbound customer inquiries effectively

• Handle warranty questions and service booking requests

• Complete real-time transactions using various software

• Identify and escalate unresolved customer issues

• Ensure timely follow-up on commitments

Requirements:

• Fluent in French and English

• College or University degree or equivalent experience

• Minimum of two years in customer service

• Strong computer literacy with keyboard skills

• Dependable and self-motivated for customer service

Bring your bilingual expertise and customer dedication to Mabe's Moncton team and contribute to exceptional service.
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