CSR Customer Service Representative

This is a junior, entry level position for a motivated individual to gain customer service experience and learn about the transportation and logistics field. We are a very busy team adding a junior person to our staff to help with upcoming vacations and transitionary periods. The position is permanent and full-time.

• Maintains communication by calling couriers and taxis for service; completing requirements in the tracking software; maintaining electronic and paper records; working with a team of 4 to cross‑train for different positions within the company.
• Recording requests; identifying appropriate service provider; monitoring service progress; notifying supervisor and customers of extraordinary problems.
• Maintains customer service by providing answers with information regarding pricing or deadlines.
• Documents actions by completing electronic or paper forms, reports, logs, and records.
• Keeps information accessible by sorting and filing documents.
• Updates service database by verifying and entering data.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

• Organization
• Customer Service
• Handles Pressure
• Multi‑tasking
• Energy Level
• Teamwork
• Phone Skills
• Equipment Maintenance
• Documentation Skills
• Data Entry Skills
• Problem Solving

$21–$25 per hour to start, increasing after 3‑month probationary period.