Customer Service Representative Job Vancouver area,BC Canada,Customer Service/HelpDesk

Responsibilities and Duties of the Customer Service Representative

Greet customers in a friendly, professional manner

Provide concierge services to pilots and customers including making reservations as required

Invoicing for services rendered to customers and pilots

Record customer preferences in Million Air internal system

Proactive preparation for all incoming aircraft

Provides timely feedback to the company regarding service failures or customer concerns

Partner with line service team to meet and exceed customer's service expectations

Keep hospitality bar stocked with snacks and beverages

Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Competencies

Customer focus- naturally outgoing/extroverted

Communicate with customers and employees in person, on phone, and through radio communications

Strong computer skills including Microsoft office products and point of sale programs

Basic mathematical knowledge

Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

Bi-lingual preferred

Reporting Relationship

This position reports to the Customer Service Supervisors.

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

Must be able to lift 25 pounds

Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers

Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

Customer service experience preferably in the service industry

High School Diploma or equivalent

Entry level position

Ability to work evenings weekends, and holidays

Acceptable driving record

Ability to pass a background check

Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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