Member Experience Officer

Position: Member Experience Officer at Vancity
Enhance member digital engagement as a Member Experience Officer at Vancity in False Creek. Guide clients through our digital services while providing personalized financial insights and support.

The Member Experience Officer role combines traditional banking functions with digital service onboarding. You will conduct interviews to gather member information and offer essential financial planning advice. This full-time, permanent position emphasizes member satisfaction and service across multiple channels.

Key Responsibilities:

• Perform member transactions across various channels

• Prioritize service needs across in-person and calls

• Onboard members to digital services effectively

• Gather data to enhance member communication

• Conduct basic Account Manager duties like onboarding

Requirements:

• High School Diploma;
Diploma preferred

• Previous financial services experience is a plus

• Skills in cash handling and customer service

• Proficiency with digital tools and platforms

• Strong relationship-building capabilities

Bring your problem-solving and tech-savvy skills to enhance the member experience with Vancity.
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