Senior Customer Success Manager at Clio
Job in
Vancouver, BC, Canada
Listed on 2026-07-15
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System, Account Manager
Job Description & How to Apply Below
Clio seeks a proactive leader for its Customer Success team, aimed at delivering exceptional experiences for our legal clients. In this role, you will manage high-impact client relationships, ensuring alignment between our solutions and customer objectives. Your dedication to customer satisfaction and innovative approach will drive client retention and growth.
Key Responsibilities:
• Cultivate strong value-based relationships with key accounts
• Partner with customers to optimize their use of technology
• Regularly provide Business Reviews showcasing achieved value
• Manage and de-escalate conflicts, ensuring client satisfaction
• Collaborate across teams to shape customer success strategies
Requirements:
• 3+ years of experience in a B2B SaaS environment
• Strong communication and relationship management skills
• Ability to analyze customer data for strategic insights
• Experience with Salesforce or similar CRM tools preferred
• Growth mindset, willing to receive and give feedback
Make a profound impact on Clio's customer success journey through relationship management and strategic insight.
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Position Requirements
10+ Years
work experience
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