Program Manager in Digital Success

Position: Clio Program Manager in Digital Success
Transform customer interactions as Clio's Program Manager in Digital Success, responsible for enhancing customer engagement and driving product adoption through innovative strategies. Leverage AI for improved workflows and outcomes.

In this role, you will take ownership of Clio’s digital customer success strategies, working closely with operations and cross-functional partners. Your mandate includes managing retention and adoption initiatives, enabling seamless digital experiences for our SMB customers. This is an opportunity to impact customer value significantly through data-driven actions.

Key Responsibilities:

• Oversee day-to-day digital customer success initiatives

• Document and manage playbooks for program governance

• Report on program metrics including engagement and NRR

• Partner with internal teams for aligned customer education

• Develop and execute large-scale engagement programs

Requirements:

• 2–4 years in program management or customer success

• Familiarity with automation tools such as Totango

• Strong analytical skills for report generation

• Excellent communication and relationship management abilities

• Passion for AI tools in enhancing customer success

Join Clio and redefine customer success with innovative digital strategies while advancing your program management expertise.
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