Guest Services Representative - Oakridge Park

About Quad Real Property Group

Quad Real Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia, with assets under management of $98.5billion.

Oakridge Park is redefining the luxury lifestyle experience in Vancouver. As a Guest Services Representative, you will welcome guests into an environment where every interaction reflects thoughtful attention, refined detail, and commitment to exceptional service.

The Guest Services Representative is a front‑facing ambassador of the Oakridge Park Team, welcoming and supporting guests, tenants and partners. You will create meaningful connections, provide guidance and deliver seamless support across all interactions. High‑quality service, professionalism, attention to detail and respect for guests’ needs are essential.

• Provide a welcoming and professional presence at Concierge desks and VIP areas; anticipate guest needs and offer thoughtful, personalized assistance.
• Respond to inquiries regarding tenant locations, services, amenities, events, transportation and local recommendations.
• Support VIP and special guest engagements with discretion and care.
• Adhere to Oakridge Park’s workplace presentation and uniform guidelines; ensure desk areas are organized and guest‑ready at all times.
• Serve as a knowledgeable resource on Oakridge Park’s tenant mix, brand positioning, amenities and cultural offerings.
• Follow established SOPs for all Concierge services (Lost & Found, Gift Cards, Gift Wrap, VIP Suite bookings, etc.).
• Complete shift handovers, daily logs and required reporting accurately and on time.
• Support daily banking and reconciliation procedures where applicable; assist in maintaining inventory of gift wrap, packaging materials and guest amenities.
• Use radios, booking systems and other technology tools efficiently and professionally.
• Contribute to a smooth, coordinated and seamless experience across Concierge desks and service touchpoints.
• Collaborate with team members and internal departments; participate in pre‑shift huddles, service training modules and continuous learning.
• Share knowledge to support team success and a high‑performance, positive workplace culture.
• Escalate service concerns, guest issues or unusual situations to the Supervisor or Manager promptly and professionally.

• 1–2 years of experience in hospitality, retail, customer service or guest service environments.
• Knowledge of professional service standards and guest engagement practices.
• Comfortable using POS, radios, computers, booking platforms or CRM systems (training provided).
• Deliver high‑quality customer service in guest‑facing environments.
• Excellent communication and multitasking skills.
• Apply problem‑solving and adaptability to anticipate and address guest needs.
• Collaborate effectively within a team to achieve shared goals.
• Multilingual capabilities (particularly Mandarin) are considered an asset.

• Must be available for varying shifts, including weekends, evenings and holidays.
• Will work across Concierge desks, guest services and all mall areas, and VIP Suite environments.
• Uniform will be provided and must be worn to standard.

• Primarily on‑floor role; extended periods of standing and walking required.
• Ability to lift and move up to 25lbs; occasional stair or site navigation.

The expected hourly range for this role is $22–$24. Quad Real offers a competitive total rewards package that may include a performance‑based incentive plan, comprehensive health & dental benefits, a pension plan and paid time off.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

Quad Real will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.