Automotive Service Advisor Job Vancouver area,BC Canada,Customer Service/HelpDesk

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

West Coast Toyota, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

Friendly and cooperative demeanor; quick to connect and build relationships with others
Unselfish and approachable with a preference for exciting, fast-paced work
Motivated, patient, conscientious, relaxed and cooperative team worker
Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

Competitive compensation package and 401k with company match
Average Salary: $32,000-$100,000+/yearly = minimum wage + commissions/bonuses/incentives
Wellness Time Off, plus holidays, plus a Personal Purpose Day
Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
Flex Spending,Health Savings Account, EAP, Wellness Plan,Mental Health Support, Diabetes Management Program,and Parental

Leave Stipend
Year-end bonus program for ALL employees (Garff Giveback)
Employee discounts on vehicle purchase, parts, service and more!

The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.

What you’ll do as a Service Advisor:

Greet all customers promptly and professionally
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
Provide customers with updates, estimates, and inspection results in a timely manner
Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
Review all completed work and recommendations and collect payments from customer
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
Provide excellent service and review the customer satisfaction survey to each customer

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