Customer-Focused Airport Agent at AGI

Become a pivotal part of the travel experience as a Customer-Focused Airport Agent with AGI. You’ll deliver excellent customer service while ensuring safety and compliance at all stages of travel.

As a Passenger Service Agent, you will engage with customers at various touchpoints including check-in and boarding.

Your role will involve ticketing responsibilities, handling baggage claims, and answering inquiries about flights. AGI places a strong emphasis on safety and quality service to guarantee traveler satisfaction.

Key Responsibilities:

• Deliver tailored service to every passenger at the airport

• Process reservations and manage baggage concerns efficiently

• Ensure flight documentation and security procedures are met

• Communicate effectively with ground staff and flight crew

• Perform lost and found procedures and baggage tracking

Requirements:

• Minimum 18 years of age with a high school diploma

• Authorization to work in the U.S. or Canada

• Previous airline or customer service experience desirable

• Strong communication skills and critical thinking ability

• Capable of lifting and moving items over 50 pounds

Join AGI to enhance customer journeys through exceptional support and attention to detail.
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