Bilingual Case Coordinator at MSH

Elevate your career as a Bilingual Case Coordinator with MSH, utilizing your English and Spanish fluency to assist clients in a hybrid work environment. Provide timely support and guidance while resolving complex inquiries.

In this client-facing role, you will be the first point of contact, managing calls and emails from international members and providers. Your problem-solving abilities will shine as you navigate through intricate issues, ensuring clarity and empathy in every interaction. Your organizational skills will also help in tracking payments and managing case closures efficiently.

Key Responsibilities:

• Manage inbound communications from clients and providers

• Collaborate with supervisors to resolve inquiries

• Track payments and close cases accurately

• Utilize internal tools for organized workflow

• Support Case Managers with administrative tasks

Requirements:

• Bilingual in English and Spanish

• Experience in customer service or call center

• Intermediate computer skills for new tools

• Ability to stay calm under pressure

• Detail-oriented mindset with multitasking ability

Bring your bilingual expertise and client support skills to MSH as a pivotal Case Coordinator.
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