Customer Service Specialist in Loan Servicing

Join Axos Bank as a Customer Service Specialist focused on loan servicing. You will ensure high-quality service to clients, managing inquiries, and supporting loan transactions effectively.

This role is dedicated to assisting commercial borrowers, responding to their requests, and facilitating smooth loan servicing processes. Your ability to resolve issues and maintain client confidentiality will contribute significantly to customer satisfaction.

Key Responsibilities:

• Manage loan servicing inquiries through various channels

• Investigate and address requests from commercial clients

• Support clients in using the Commercial Portal

• Ensure compliance with service level agreements

• Contribute to workflow improvements and best practices

Requirements:

• High school diploma or equivalent

• 1-2+ years in customer support, ideally in financial services

• Exceptional written communication and typing skills

• Experience with Windows and Office applications

• Capability to work effectively in high-volume environments

Excel in customer support and problem-solving within commercial loan servicing at Axos Bank.
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