Part-Time Auto Claims Specialist

Position: Part-Time Auto Claims Specialist at ICBC
Step into a rewarding role with ICBC as a Part-Time Auto Claims Specialist I. Provide exceptional service as the first point of contact for customers during their claims process.

Join ICBC's Claims Contact Centre and contribute to a supportive environment. In this part-time position, your empathy and strong communication skills will guide customers through their claims. You'll initiate claims and gather key information while resolving straightforward issues directly or referring them as needed.

Key Responsibilities:

• Handle first contact with customers reporting claims

• Initiate claim files and gather critical information

• Resolve simple claims inquiries on first contact

• Direct complex cases to appropriate teams for support

• Adapt to a dynamic, high-volume work setting

Requirements:

• Minimum 2 years of customer service experience

• Ability to manage emotionally sensitive situations

• Strong verbal and written communication skills

• Must type at least 35 WPM with 90% accuracy

• Comfortable promoting company services positively

Bring your customer service expertise and compassion to ICBC, where you'll support clients through their insurance journey.
#J-18808-Ljbffr