Service Coordinator at Mercedes-Benz Boundary

Elevate your career as a Service Coordinator at Mercedes-Benz Boundary in Vancouver, British Columbia. Manage customer appointments, coordinate service scheduling, and enhance the overall customer experience.

This role supports the dealership’s service department by liaising with customers and ensuring efficient operations. You will be responsible for scheduling service appointments, verifying vehicle history, and providing crucial administrative support to the Service Advisors. The position requires strong organizational skills and a focus on customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries and schedule service appointments

• Enter and verify appointments in dealership systems

• Create and update records in dealership platforms

• Follow up with customers who miss appointments

• Manage service loaner fleet and maintain records

Requirements:

• High school diploma or equivalent

• Customer service or automotive experience preferred

• Strong communication and interpersonal skills

• Excellent organizational and time management skills

• Detail-oriented with accuracy in data entry

Your attention to detail and customer service skills will play a vital role in enhancing customer experiences.
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