Service Coordinator

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.

Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Mercedes-Benz Boundary is currently seeking a Service Coordinator to join our Service Department in Vancouver, British Columbia.

Reporting to the Fixed Operations Manager / Service Manager, the Service Coordinator plays a key role in supporting the dealership’s service operations by managing customer appointments, coordinating service scheduling, maintaining customer communication, and providing administrative support to the Service Advisor team. This position contributes to an exceptional customer experience by ensuring service appointments are accurately scheduled, vehicle information is properly documented, and service processes run efficiently from booking through vehicle delivery.

The expectedpayfor this position is $21.00per hour.

• Respondto incoming customer inquiries and schedule service appointments by phoneand other communication channels.
• Accurately enter appointments into dealership systems and verify vehicle history,open recalls, and manufacturer campaigns.
• Createand update appointment records in manufacturer and dealership platforms prior to vehicle arrival.
• Review special order parts reports and proactively contact customers to schedule required service appointments.
• Followup with customers who miss scheduled appointments and assist with rescheduling.
• Coordinate repair order flow and ensure documents are properly forwarded for shop dispatch.
• Managethe service loaner fleet, including vehicle preparation, inspections,documentation, and daily tracking logs.
• Contact customers regarding special operational programs, service campaigns, andrecall opportunities.
• Monitor and maintain repair plate inventory and usage.
• Support customer reception by greeting and assisting service guests when Service Advisors are unavailable.
• Provide administrative and customer service support to Service Advisors as required.
• Assistin maintaining efficient service department operations while delivering ahigh standard of customer care.
• Perform other related duties as assigned by management.

• High school diploma or equivalent required.
• Previous customer service, appointment coordination, administrative, or automotive dealership experience is considered an asset.
• Exceptional communication and interpersonal skills with a professional and courteous manner.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy in data entry and record management.
• Demonstratedability to provide outstanding customer service in a fast-paced environment.
• Comfortable using computer systems and dealership management software.
• Abilityto work effectively both independently and as part of a team.
• Reliable,proactive, and customer-focused approach to work.
• Strong problem-solving skills and the ability to handle customer concerns professionally.
• Legally entitled to work in Canada.

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with a team thatis driven by excellence,integrity and innovation.