Luxury Concierge at Holt Renfrew

Deliver exceptional service as a Luxury Concierge at Holt Renfrew. Support clients with inquiries, online orders, and in-store experiences while embracing a fashion-driven environment.

Holt Renfrew seeks a Concierge who excels in customer service and provides support to our luxury clients. Your responsibilities include managing online shopping experiences, educating clients, and answering inquiries promptly. You'll act as a brand ambassador while enhancing client satisfaction through expert knowledge of the store and community resources.

Key Responsibilities:

• Provide outstanding service to all Holt Renfrew clients

• Assist with online shopping, returns, and in-store pickups

• Maintain compliance with privacy and security policies

• Resolve client inquiries and service issues within policy

• Support store events and manage RSVPs and ticket collections

Requirements:

• High school diploma required

• Previous experience in customer service roles

• Proficient in computer software like Word and Excel

• Strong knowledge of luxury brands and local community

• Ability to respond to inquiries within 24 hours

Become the face of Holt Renfrew and deliver exceptional service in a vibrant luxury environment.
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