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Job Description & How to Apply Below
Season Pass Lead Hand
Location:
In Person, Comox Valley Wage Rate: $20/hour Position:
Year-round, Variable Hours
Reports to:
Season Pass Supervisor About Mount Washington At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do.
If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.
What We Offer Supportive team environment with mentoring and training.
Opportunities for career growth and certification support.
Modern tools and technology.
A FREE Seasons Pass for you, and family passes
Health and Dental benefits 5% RRSP matching
Bonuses for referring new staff
Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation
Resort discounts, including retail, rentals, lessons, and food Access to pro deals and other ski resort reciprocal ticket deals
Job Summary Are you the kind of person who thrives in a fast-paced environment, loves helping people, and can juggle tasks like a pro? Do you enjoy the mountain lifestyle and want to be part of the team that makes winter magic happen? As the Season Passes Lead Hand, you’ll be the go-to guru for all season pass-related questions, guiding guests, supporting staff, and keeping operations running smooth.
This role is perfect for someone who’s organized, upbeat, and ready to lead by example while keeping the stoke high for both guests and team members.
Key Responsibilities:
Daily Operations & Support Assist the Season Pass Supervisor in keeping the pass office humming along.
Keep things flowing during busy times and hold down the fort solo when it’s quiet.
Tackle daily tasks like filing, cleaning, stocking, and sanitizing — because a tidy space is a happy space!
Staff Supervision & Training Train and mentor Season Pass Front line team with patience and positivity.
Monitor performance and ensure top-tier guest service is always on the menu.
Sales & Transactions Process seasons pass sales in person and online with accuracy.
Handle upgrades, changes, and daily transactions like a pro.
Redeem online orders and make sure every guest gets their pass with a smile.
Assist with staff refunds and guest medical refunds or credit.
Customer Service & Communication Be the friendly face (or voice) guests turn to for questions, concerns, and complaints.
Clearly explain policies and procedures to guests and staff.
Provide support via phone, email, and in-person — always with professionalism and warmth.
Communicate with supervisors about any cash discrepancies or guest care issues.
Cash Handling & Reporting Ensure all sales, refunds, and voids are accurate and accounted for.
Prepare financial reports and assist with reconciliation.
Safeguard company assets and help manage the cash room with precision.
Data & Systems Management Keep season pass databases up-to-date and squeaky clean.
Ensure POS systems and online portals are functioning properly - call in the tech cavalry when needed.
Generate reports for internal departments and audits.
Operational Support Maintain inventory of supplies, pass materials, and printed products.
Coordinate distribution of passes to staff and guests before and during the season.
Handle reciprocal agreements with other ski areas.
Float between workstations (Pass Office, Call Centre, Mountain Kids, Demo Center, Ticket Windows, Snow School Sales) as needed.
Take on additional duties as assigned — flexibility is key!
Qualifications:
Previous experience in guest services, retail, or hospitality is considered an asset.
Familiarity with ski resort operations or a love for mountain life.
Leadership chops:
You know how to guide a team and lead by example.
Customer service wizardry:
Friendly, patient, and solution oriented.
Detail-oriented mindset:
Accuracy…
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