Customer Service Supervisor at Spence

Elevate customer experiences with Spence as a Customer Service Supervisor. Lead our Sales Support team to ensure exceptional service in-person and over digital channels.

As a crucial part of the Store Leadership Team, this role focuses on maintaining high standards of service and operational compliance. You'll supervise a team while managing client interactions, inventory control, and sales transactions. Your leadership will empower staff to provide outstanding service and uphold our brand values.

Key Responsibilities:

• Greet customers professionally in-person, via email, and phone

• Manage product repairs and follow up on orders

• Conduct quality checks for customer orders

• Ensure showroom tidiness and effective merchandising

• Communicate effectively with team and direct sales support efforts

Requirements:

• 1-2 years supervisory experience, managing a small team

• 5+ years customer service experience

• Strong verbal and written communication skills

• Excellent time management and organizational skills

• Proficiency in MS Office

Leverage your leadership and customer service skills to enhance the Spence Experience while empowering your team.
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