Digital Customer Success Program Manager

Lead Clio's digital customer success strategy as a Program Manager. Drive customer retention and product adoption through innovative strategies and AI-assisted workflows in a hybrid work model.

As a Program Manager at Clio, you will spearhead initiatives for digital customer success.

Your role includes executing high-impact retention and adoption programs across a diverse SMB base. Collaborate with cross-functional teams to enhance customer journeys and create measurable improvements, focusing on churn reduction and net revenue retention.

Key Responsibilities:

• Manage day-to-day digital customer success program execution

• Document playbooks and governance frameworks

• Build internal resources to inform customer success teams

• Report on performance metrics and customer feedback

• Partner with Marketing to align content for programs

Requirements:

• 2–4 years in program management or customer success

• Experience with automation platforms like Gainsight or Churn Zero

• Ability to analyze data and produce actionable insights

• Strong communication skills in a cross-functional setting

• Interest in AI tools for operational efficiency

Drive customer engagement and retention at Clio through effective program management and innovative digital strategies.
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