Team Lead Concierge at FirstService Residential

Elevate your career as a Team Lead Concierge with First Service Residential, overseeing customer service and team training. Ensure exceptional standards and promote a positive environment at our property.

As a Team Lead, you will supervise concierge staff and act as the primary concierge during peak hours. Your expertise in customer service, combined with problem-solving skills, will empower your team to excel. At First Service Residential, we emphasize associate growth and satisfaction within a supportive culture, recognized by our Great Place to Work certification.

Key Responsibilities:

• Train and supervise concierge staff to meet high standards

• Serve as primary Concierge during peak service hours

• Implement strategies for team cohesion and problem-solving

• Monitor customer service interactions for quality assurance

• Foster a positive work environment for all associates

Requirements:

• Minimum two years of direct customer service experience

• Previous supervisory or team lead experience preferred

• Excellent written and oral communication skills in English

• Experience with strata buildings is an asset

• Mandarin or Cantonese speaking is a plus

Lead your team to deliver outstanding customer experiences in a property management setting.
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