Part-time Member Experience Coordinator - Main Street

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do.

As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med.

We are just getting started and we cannot wait to meet you.

MECs are the Experience Stewards. They focus on the details, so that every encounter reflects the Juno Standard of Care and every member feels seen and heard.

• You recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better
• You are passionate about your work in the veterinary community and the quality of care that you provide
• You recognize the value in all roles within the clinic, from DVM to ACA and you celebrate team work and collaboration within it
• You see Juno's vision, mission and goals and surprise! They match with yours!
• You have a can-do attitude that focuses on solutions and progress

Let’s keep it real, we know that Juno won’t be for everyone. As a group, we rank feedback and two-way communication as one of our core values and so we want to be transparent in helping you determine if this is a fit. How can you tell if this is for you? Well, this role is definitely for you if want to:

• Always Be Growing
  :
  Our industry, our community, is constantly growing and evolving (as it should)! You thrive in being adaptable, curious and thinking outside of the box to help create and be part of a work environment and culture where people thrive! We unlock the tools and resources, you step into your potential and continue to grow alongside us.
• Be part of One Team: At Juno we work together, as one across the community of clinics and across the different roles. You want to join a team of veterinary professionals who are all practicing at the top of their skillset. You come together as one to develop our foundation, solve the problems and support each other in the nitty gritty.
  
  As one, our teams have each others' backs, celebrating the wins and working through the lows.
• Provide the Juno Standard of Care: Gold-standard medicine is the way we practice medicine. The Juno Standard of Care means really stepping into your role and utilizing your skills and knowledge to its full potential. It means locking arms with your team, knowing that you are all here to support each other, collaborate within your roles and have the same goal in mind and heart - medicine of the highest quality with the wellbeing of the pet always at the forefront.
  
  You see the value in each team member, because together as one, you can heal and save lives. And while there’s a whole lot of knowledge on your team, you recognize that pet owners can need some support to fully understand what’s going on. Not to worry, on top of being a vet med superhero, you also are a people person, and understand the value of communication and relationship building within our interactions.
  
  You represent a stellar standard of care to all you encounter within your work - the Juno Standard of Care.

• 2+ years in customer service and/or member experience as a customer-facing representative
• Prior experience within a veterinary clinic considered an asset
• Strong communication skills both verbal and written
• The ability to contribute to a positive and productive clinic environment

• Multitasking super star
• Excellent communication skills
• Organization
• Keen eye for detail
• Keen on Relationship Building - empathy

• Welcome members and their pets, making every visit feel stress free
• Manage clinic flow - from opening/closing, scheduling appointments and surgeries, checking patients in / out
• Supporting…