Customer Care Supervisor at RT Holdings

Lead a skilled team at RT Holdings Inc as a Customer Care Supervisor, focusing on agent coaching, performance management, and delivering exceptional customer experiences. This dynamic role fosters professional growth in a supportive environment.

As an essential part of RT Holdings, you will provide leadership in a thriving customer care environment. This position requires strong analytical skills to monitor KPIs and develop agent performance through coaching and mentoring. Collaborating with other departments enhances the customer experience while ensuring operational efficiency in daily activities.

Key Responsibilities:

• Conduct one-on-one coaching sessions for agents

• Monitor team performance against KPIs

• Manage daily contact center operations efficiently

• Resolve escalated customer issues promptly

• Prepare performance reports for leadership

Requirements:

• Bachelor's degree in Business Administration or related field

• 3-5 years of customer service experience

• 2 years of supervisory experience required

• HVAC knowledge is a plus

• Proficient in customer service software

Enhance team performance and drive customer satisfaction as you lead the customer care department at RT Holdings.
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