Event Parking Supervisor Job Vancouver area,BC Canada,Customer Service/HelpDesk

POSITION SUMMARY

As part of our Event Services team, our Parking Supervisors supervise event staff, ensuring all guests entering our parkade receive excellent service. This is a part-time, hourly, events-based position.

A typical shift includes:

Serving the needs of guests and making necessary operational decisions as they relate to event time parking, to ensure guests receive direct, personable service and immediate results

Supervising CSE event staff working at the parking facility

Providing recommendations on initiatives to maximize parking revenue

Supervising event-time parking operations to ensure effective and fan-centric operations

Taking personal responsibility for any VIP requests and/or service

Ensuring staff are knowledgeable about safety and emergency procedures

Delivering effective briefings at beginning of each shift, as required

Communicating appropriate event incidents and/or breach of service standards to Manager and ensuring appropriate documentation is completed

Responding to guest problems/evictions and ensuring appropriate action is taken by the staff, ensuring the highest level of customer service

Identifying and communicating ideas, processes, systems, skill upgrading, and information that would assist in continually improving the company’s efforts to achieve 100% employee and customer satisfaction

Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Must be at least 19 years of age

Supervisory experience in the hospitality/service industry, with a customer-first approach to every interaction

Demonstrated commitment to customer satisfaction with the ability to respond promptly and effectively to customer’s needs

Excellent interpersonal and communication skills with the ability to interact positively and professionally with a diverse customer base and staff at all levels

Ability to present information and instructions in a clear manner

Excellent problem solving and crisis management skills in a fast-paced environment

Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management and colleagues

Experience in a supervisory role in a parkade facility is an asset

Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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