Customer Success Manager

Position: Customer Success Manager at Klue
Become a pivotal part of Klue’s journey as a Customer Success Manager focusing on B2B competitive intelligence. Drive customer value and relationships to secure renewals and expansions while staying ahead of developments.

In this hybrid role, you’ll oversee customer relationships from onboarding through renewal, continuously focusing on driving platform adoption and demonstrating ROI. Your skills in multi-threading engagement and leading change make you the ideal fit for navigating complex stakeholder environments. You will be integral in ensuring your customer accounts thrive and economically grow.

Key Responsibilities:

• Own renewals and expansions for assigned accounts

• Drive platform adoption and completeness of features

• Map customer outcomes while demonstrating ROI

• Multi-thread across different account levels

• Lead the strategy for the account team

Requirements:

• Proven experience in a CSM or commercial role

• Ability to manage cross-functional teams effectively

• Success in building trust with diverse stakeholders

• Comfort with upsell and change management

• Strong analytical skills and technical curiosity

Your expertise will shape Klue’s impact and customer success in competitive intelligence.
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