Bilingual Customer Experience Specialist

Transform customer interactions as a Bilingual Moment Maker at TLS, fully remote from London, Ontario. Your empathetic communication in English and French will create meaningful connections.

As a Bilingual Moment Maker, you'll engage with customers via phone, email, and chat, assisting them with their inquiries and scheduling.

Your role involves listening closely to find effective solutions and recording precise details according to brand standards. Emphasizing trust and respect, TLS fosters a supportive environment for personal and professional growth.

Key Responsibilities:

• Connect with customers through various communication channels

• Schedule appointments and provide essential information

• Listen empathetically and propose best solutions

• Accurately record details and adhere to brand guidelines

• Collaborate with teammates to enhance customer experience

Requirements:

• Fluent in English and French, both written and spoken

• Excellent verbal and written communication skills

• Tech-savvy and eager to learn new systems

• Organized and calm in fast-paced settings

• Flexible availability for evenings and weekends

Bring your bilingual skills and a caring attitude to TLS and make a difference.
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