Bilingual (English​/ Mandarin) Customer Service Representative

Express Employment Professionals, Delta, is hiring for a full time Customer Support Representative for a Richmond, BC branch of a leading health food distribution company with head office in USA. The ideal candidate is energetic, outgoing, customer-service oriented and can communicate in Chinese, and English as they a large Chinese clientele locally. This is a maternity leave of 1 year to 1.5 year period of time but likely to have long term opportunity as well.

Person with any type of customer service attitude are welcome!

• Offer customer service through email, phone or walk-in clients
• Administrative work related to customer support and product information and follow up with clients
• Occasionally physical work which will be to pick up simple/ small orders from warehouse or serve customers during events

• Successful candidates must be energetic, professional, proactive and positive
• Experience in customer service
• Attention to detail and excellent organizational skills
• Able to multi-task
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Able to work to deadlines, prioritize tasks appropriately and multitask effectively
• Post-Secondary education would be an asset
• Fluent Mandarin or Cantonese (spoken/ limited reading or writing is okay) and English skills - good written communication.

Work Schedule is 5 days within their Office Open days:
Mondays to Thursdays are 1pm to 9pm, Fri 11am to 7pm, Saturday 10am to 6pm

Wage is $17.00/ hour.

• Benefits after probationary period.